Shipping Policy New

Team AMICLOQ puts all effort to process and deliver customer's order, in the quickest and safest way possible. We don't charge separately for shipping and cover almost all pincodes of India.

Our timelines and process are:

1. Order Processing
   • After receiving an order, we verify if the order/customer/delivery information provided by the customer is complete. If any important order related info is missing, we contact the customer to get the required info.
   • After order verification, within 24-48 hours, we pack and dispatch the shipment via a logistics partner. There could be a 1-2 days delay, due to non-working day (Sunday) or govt declared holiday.
   • If there is a delay due to unforeseen circumstances, we will inform the customer via email/call/message.
     
     
2. Delivery Time
   • A tentative date of delivery shall be provided to the customers in the order confirmation email/sms/WhatsApp. Actual delivery time of shipped goods may vary based on distance of destination from our shipping warehouse and accessibility of the destination.
   • The delivery time varies from city to city. Typically it takes 3-5 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 5 to 7 days. Some cities in North East India and J&K etc. may take a minimum 7 to 10 days.
   • There could be delivery delays due to unforeseen events such as unavailability of recipient, administrative & political instability in your region, extreme weather conditions, natural calamities, destination custom clearance process, etc. These delays are not warranted under the provisions of the shipping policy.
     
3. Delivery Process

• • Shipped products will be delivered by our logistics partners between 10 am to 6 pm on a working day. Any delay, deficiency, etc. shall be the sole responsibility of the logistics partner. AMICLOQ team will coordinate with the logistics partner to resolve the deficiency.
  • Customer or an assigned customer representative must be present in the mentioned address to accept shipment delivery. A maximum of 3 delivery attempts will be made by delivery executives. Alternatively, customers can contact the logistics partner and collect her order from the logistics partner’s registered local office for no extra charge.
  • The customer must never give any OTP to the Delivery Executive, without receiving the shipment package. This is to ensure that Delivery Executive doesn't attempt fake/no delivery.

For any query, please write to canwritetous@gmail.com